Frequently Asked Questions
With IMPAK, you don't pay for modules! All programs presented in IMPAK's standard menu of features and activities are included for just one low monthly fee. Check out all the well-crafted tools you can begin to use within 24-48 hours!
IMPAK is a proven Internet application that empowers your firm to handle all aspects of property management service through your company's website. Receive and dispatch work requests, update your tenants and clients with service-related information, and help property managers evaluate overall maintenance staff performance. This web-based software connects front and back office functions into a single, tenant-centric operation. And it enables collaboration among tenants, property managers and the maintenance group by providing prompt, personalized information from multiple data sources and work processes.
Any computer or remote device connected to the Internet can enjoy all the features of the IMPAK program without any additional cost. There is no third party software or extra hardware needed to run IMPAK through your company's existing Internet connection.
In most cases, IMPAK software can be installed and ready for use within 48 hours.
Absolutely not! IMPAK is designed to help you expand your assignments and responsibility, while actually reducing your clerical costs. The system has been carefully streamlined to produce maximum results in the most efficient manner possible.
Training at the staff level is included in the IMPAK initial setup fee. After a one-hour training session by telephone, most users are able to begin using the program immediately. We are always available for help and technical assistance after the initial training session is over.
The setup fee (equal to one monthly payment) includes program installation, SQL Server setup and configuration, data entry from Excel Spreadsheets (tenant, contractor, equipment lists) and up to eight hours total initial staff training. The monthly fee includes application hosting 24/7/365, unlimited data storage, routine database maintenance, daily database backup, unlimited technical support and ongoing training sessions as needed.
No, you don't need to download anything. You simply use the web browser from your mobile device to access IMPAK.
No, IMPAK's Mobile Web App can be used on all platforms and mobile devices through your company's existing Internet connection.
No. For business integrity and potential safety/liability reasons, real-time systems like IMPAK need to have all active users connected to the system, all day. With IMPAK, there are no downloads or installations to perform. This saves memory, storage space and battery life on every individual cell phone. And best of all, every item entered into IMPAK can always be immediately read and acted upon by other users of the system. There are no delays and everything that happens in IMPAK happens now!